One inbox for everything
[email protected] is the front door for all of it: technical trouble, questions about coins or a charge, account problems, privacy requests, moderation appeals, press, and general feedback. Your mail lands with the people who actually run the site, it gets read by a human, and you will never be bounced between teams or asked to retell your story to a second address. Write in whatever language is comfortable; we will work it out, and the built-in translation mindset applies to support too.
How fast we answer
We read every message, and most get a first human reply within a few days. Safety issues and payment problems move to the front of the line. Some fixes genuinely take longer than the first reply — when that is the case, we will tell you what is happening instead of leaving you guessing. The single biggest speed-up is a complete first mail with the details listed below; it skips a whole round of back-and-forth. If your question is about how something works, check the help center first; the answer there is instant.
Reporting a person
The report button inside the chat is always the fastest channel — it reaches the moderation team around the clock with the chat context attached automatically, which is exactly what email cannot reconstruct. Use email as the follow-up: when the chat already ended, when you have screenshots or details to add, or when something happened outside a chat entirely. Give us roughly when it happened and anything that identifies the other side, and the moderation team takes it from there.
What to include
Tell us what you were trying to do, what happened instead, and roughly when — your timezone helps, since our crowd is awake at every hour. For technical issues, name your device and browser and say whether you were on text, voice, or video. For payment questions, attach the receipt your payment provider emailed you. A screenshot beats a paragraph of description. And two things never belong in a support mail: your password, and full card numbers — we will never ask for either.
Business and partnerships
Advertising, integration, affiliate, or press inquiries all go to the same address — [email protected] — with a subject line that says what it is about. Clear subjects get routed and answered faster than clever ones. Include what you are offering, who it reaches, and what you want from us; vague let-us-collaborate mails are always the slowest to answer. And if you landed here by accident while looking for a conversation rather than a contact form, the fix is one tap: start a chat.